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All Life Experiences certificates are evidence of payment for a given experience. Payment is non-refundable. Each certificate will show a package description and a certificate number, which must be quoted when dealing with Life Experiences partners and will be used to identify your payment. Certificates and the associated references must be kept safely and securely. Once a certificate is used, it cannot be re-loaded. Life Experiences will take no responsibility for any loss you may incur as a result of certificate theft, copying, or identity fraud. Any modification of a certificate will be deemed as void. Life Experiences reserves the right to decline and/or refund any Life Experiences product. Multiple purchases using discount codes can be declined at the discretion of Life Experiences. Using certificates or cards to purchase new certificates while using a discount code will not be permitted. Discount and/or coupon codes can expire at the discretion of Life Experiences.
Life Experiences does not provide the experience, these services are provided by the venue which is solely responsible for the provision of the experience.
The certificate holder must contact the venue to schedule the experience. At the time of the initial contact the certificate holder must provide the venue with the specific series number of the certificate.
The certificate must be presented to the venue at the time the services are being performed or the experience is provided.
The certificate expiry date is 2 years from date of purchase unless otherwise indicated on the venues Terms & Conditions. You must book your participation date with the venue directly, either online or by phone, before this date, or the certificate will cease to be valid.
Exchanges and Refunds
Exchanges can be made at no charge if the card or certificate is still valid. A 10% fee may apply for certificates/cards that need to be manually replaced. Payment is non-refundable.
Certain experiences are subject to minimum or maximum requirements specified by our suppliers; e.g. age, health, height or weight. The venue will confirm with you at the time of booking or on the individual venue Terms and Conditions if any restrictions apply to the participant. Once booked, you may be liable for charges if you cancel because the minimum requirements are not met. Full details are included in all correspondence and we recommend you read this carefully as soon as you receive it.
The information provided by tjhe LifeExperiences.ca web site about each experience is correct at the time of print. However, the content or format of experiences may change slightly during the year. Current details of each experience are available on our website. Your participation is conditional on your acceptance of the experience description detailed in your certificate description. Please check these details carefully upon receipt.
The images used to illustrate tangible gifts or experiences, particularly those that take place at more than one location, are used as an indication only. The vehicles, craft, machines, animals and settings at each venue do vary.
Life Experiences regularly adds new experiences but occasionally we may need to withdraw venues featured here for reasons beyond our control. Each venue has its own terms and conditions and your participation is conditional on your acceptance of same.
Session lengths are approximate, vary from venue to venue and are given simply as an indication of the time you will spend at the venue. Unless stated otherwise, you will usually be taking turns with other people and there may be waiting time involved. We give itineraries as a guide only and the running order of an event may change.
Some experiences are dependent on the weather. If your experience is cancelled due to the weather you will be able to re-book, but your re-booked experience remains subject to weather conditions.
All our experiences are offered subject to availability. All venues will do their best to secure your preferred choice of dates. Where specific elements of the experience such as vehicles or celebrities are not available due to mechanical breakdown or illness, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice.
We welcome the participation of disabled people in our experiences, though we recognise that certain experiences may present difficulties for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of ordering. This enables us to do our best to meet the participant’s particular needs.
We welcome your feedback on all of our experiences. If you have a problem or complaint on the day, please bring it to the attention of the host or experience manager at the venue as soon as possible, so that they have a chance to put matters right. If your problem is not resolved, please contact our Customer Service department, including your certificate reference, participant and venue details, and we will be happy to take the matter up with the Life Experiences partner. In general, we consider it unreasonable if you take no action during an event, but then make a complaint at a later date.
Other Terms and Conditions
All prices quoted on our website are subject to Taxes where applicable and are correct at the time of publication. We reserve the right to increase the price of any experience without notice. Whilst we take every care in choosing our experience suppliers, inclusion of an experience in our range does not mean that we guarantee the safety standards or satisfactory performance of any of the experience suppliers. Life Experiences liability for any claim of breach of obligation regarding any single certificate or experience shall not exceed the price of that experience. This excludes claims arising from personal injury or death due to the negligence of Life Experiences or anyone for whom Life Experiences is responsible. By the use of the certificate you hereby release and hold harmless Life Experiences and its owners or licensees from all claims, foreseen or unforeseen, sustained, incurred or suffered, directly or indirectly, or in any way or manner whatsoever, as a result of the, caused by or related to or arising from the provision or refusal to provide the experience by the venue.
The text, illustrations and images used in all Life Experiences promotional literature are protected by copyright and must not be copied in whole or in part without the express permission of Life Experiences.
All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. Life Experiences reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with Canadian law. The purchaser and Life Experiences agree that any problems fall under the jurisdiction of the laws of Ontario.